Frequently Asked Questions

Can I customize my order?
    Yes. It includes choice of colors, logos, their designs & other customization.

What is the minimum order I can make?
    For sublimated jerseys the minimum is 10. All other items there is no minimum order.

How does your products fit?
    They fit true to size. We have included a size guide on our website.

Do you send out sizing samples?
    Yes. We charge a a nominal fee, which is refundable when the samples are returned.

Can I purchase youth sizes?
    Yes. All of our uniform items come in youth to adult sizing.

How long will it take for my customized uniform order to be delivered?
    It varies. Each item on our website has an estimated shipping time after art approval.

How do I order customized uniform items?
    Call customer service toll free to guide you through the online order process. Large orders are assigned an account representative who will work directly with you during the entire process.

How do I place an order?
    Place your order online and follow the written instructions. Or you can call customer service toll free to guide you through the online order process. Large orders are assigned an account representative who will work directly with you during the entire process.

Do you offer a rush service?
    No.

What forms of payment do you accept?
    Visa, Mastercard, Discover, American Express, Paypal, Check

How can I check on the status and track my order?
    Use the appropriate link at the top of any web page on our site.

If I make a mistake on my order through the website, can I cancel or change it?
How do I return or exchange an item?
What if I received the wrong item or damaged item?
    We will provide you with return postage. Once we receive the returned item(s), we will then issue an immediate refund or replace the item as quickly as possible based on production schedule and inventory.

How long is your warranty?
    Industry leading 3 years!

How much are artwork/setup fees?
    We do not charge a setup fee if you supply your own artwork and it meets our standards. We do offer a logo design service at a minimal cost if you do not have your own artwork. There is no setup fee with this service when you purchase uniform items.

Do I receive an art proof for artwork?
    Yes. All artwork has to be approved before any custom uniform orders go into production.

What do I do if I need a logo?
    If you are in need of a custom design and purchasing a minimum of 12 uniform pieces, Zeek Baker will assist by providing a personal artist who will create the artwork you desire. We will incorporate your color scheme and logo onto a proof for your approval. All artwork will be shown as a layout for print.

What do I do if have a logo?
    Zeek Baker can show your logo mocked up on our templates to give you a feel for how you final product will look. We will incorporate your color scheme and logo onto a proof for your approval. We can accept your logo as an .EPS (vector file).

What is you color match policy?
    We strive for our products to match the most common colors. We focus on purchasing blank material that matches our colors as close as possible. They have all been color matched by our expert staff. Color matches on different materials is always challenging. Our colors are designed to be matched outside in direct sunlight. One should not be able to see a large difference in color from a reasonable distance.

What quality are your pants?
    The highest. Our pants are constructed with a state of the art soil release and moisture management finishes. The pants are light, comfortable and durable and come with our 3 year Performance Edge Warranty.

What quality are your jerseys?
    Excellent. Our jerseys are constructed with the best moisture wicking material built for comfort and durability. All our jerseys use sublimation techniques to dye the entire shirt with your logo and design. Our jerseys will never fade or crack and our color matching is the best.

What quality are your hats?
    Our hats begin with one of the leading brands blanks. They have flex fit headbands. We use the professional art digitizers to replicate your design. Then we stitch every thing in our own facility with state of the art equipment that provides high quality and quick turnaround.

Will you sponsor my team/event/organization?
    We are always looking for teams, events and organizations to sponsor. Submit our online form and choose “General Information”.

I run a large organization and I am looking for a volume discount?
    All of our large team uniform orders are assigned an account representative. You can either submit our online form or call us toll free at 1.877.202.ZEEK and select option 3.